The ATO’s New Client Verification Process for
Individuals, Companies & Trusts

f you’re a new client engaging Atramentum to prepare your tax return, we are required to verify your identity before lodging on your behalf. This is in line with the Australian Taxation Office’s (ATO) security protocols, designed to safeguard your personal and financial information and maintain the integrity of the tax system.

As a registered tax agent, Atramentum follows the Agent Client Verification methods set out by the ATO.

For Individuals:

We'll complete this as part of our initial meeting, either in person or via Teams, where you'll be asked to present valid photo identification—such as a driver's licence or passport showing your current address.

For Companies and Trusts:

Where a company or trust is engaging Atramentum, we must also verify the identity of the individual acting on behalf of the entity (e.g. director or trustee) as well as the beneficial owners of the trust or company. The identification process is the same as it is for individuals (above)

There may also be a requirement for you to provide copies of ASIC company records, trust deeds, and identification for all relevant parties, including directors, trustees, and beneficiaries.

You can read more about the ATO’s verification requirements here: 🔗 Agent Client Verification Methods

If you have any questions about what’s required or how to prepare, feel free to contact us — we’re here to help make the process straightforward and secure.