Procedure

Client ID verification process

Every new client follows the same five steps, starting with your ID check. Your quote comes last, once we’ve seen your real position with the ATO, so there are no surprises.

Applies to
All new clients
Your time
About 20 minutes for most individuals
Version
2.0
Effective
27 October 2026
Your day-to-day contact

Michael Jones CA

Michael is your day-to-day contact. He runs your ID check, sets you up, reviews your ATO position and prepares your work from start to finish.

How tax work is lodged

Under a supervisory arrangement

Michael prepares your tax work under a supervisory arrangement with a registered tax agent, who reviews and approves your return before it’s lodged. Details at the end of this page.

The five steps

  1. 1ID checkAnnature
  2. 2Client Intake FormCone
  3. 3Portal & ATO linkMichael
  4. 4ATO health checkMichael
  5. 5Proposal & engagementYour quote

What’s extra for you?

The five steps are the same for everyone. Depending on who you are, some steps include a little more:

You areAnti-money laundering checks
Step 1
ATO online nomination
Step 3
ASIC add-on
Director IDs
An individual (no ABN)May applyNot neededNot needed
A sole trader, with or without GSTMay applyNot neededNot needed
A companyYesYes, by youIf we’re your ASIC agent
A trust or SMSF with a company trusteeYesYes, by youIf we’re its ASIC agent
A trust or SMSF with individual trustees, or a partnershipYesYes, by youNot needed

More than one applies? For example, your own return plus your family company. You only verify your own identity once, then we add each entity.

See the steps for

Option 1

Individuals & sole traders

Five steps. There’s no online nomination for you to do.

Have these ready

  1. 1
    Who You, then MichaelTime About 5 minutes

    Your ID check, through Annature

    1. You receive an email from Annature on Michael’s behalf, then an SMS code.
    2. Enter your name, date of birth and address exactly as they appear on your ID.
    3. Scan the QR code to continue on your phone.
    4. Photograph the front and back of your driver licence or passport.
    5. Take a quick selfie so your face can be matched to your ID.

    Michael then reviews the result and records the check. Depending on the services you need, he may also run anti-money laundering checks, such as screening names against sanctions lists.

    If the Annature form asks for your TFN or bank details, that’s part of the check. Not sure an email is really from us? Call Michael on (08) 9200 3465 before you start.

  2. 2
    Who YouTime About 10 minutes

    Complete your Client Intake Form, through Cone

    Once your ID is verified, you receive our Client Intake Form by email from Cone, our client portal. It collects your details and includes your tax agent nomination and client authority, which let Michael act for you and link you with the ATO.

  3. 3
    Who MichaelTime 1 to 2 days

    We set you up in our portal and link you to the ATO

    Michael sets you up in our client portal, then links you to the ATO client list using your TFN and date of birth and checks your details match the ATO’s records. He may ask for something only you and the ATO would know, such as the reference number on a notice of assessment.

    Sole traders: Michael also adds your ABN accounts, including activity statements if you’re registered for GST. There’s nothing extra for you to do.

    ATO rules mean we can’t tell you whether a security answer is right or wrong. Changing in 2027: the ATO is extending online agent linking to individuals and sole traders, with a pilot from March 2027 and all new clients from November 2027. You’ll then approve the link yourself in the ATO app or myGov, and we’ll guide you.

  4. 4
    Who MichaelTime 1 to 2 days

    ATO health check

    Before we quote, Michael reviews your ATO account so the proposal reflects your real position, including:

    • outstanding returns and lodgement history;
    • balances, debts and any payment plans; and
    • the income and deduction information the ATO already holds.
  5. 5
    Who Michael, then you

    Your proposal and engagement

    You receive a proposal with your quoted fee and our engagement terms. Accept it online and Michael gets to work. Anything outside the quote is agreed with you before it starts. Our Terms & Conditions cover how our services are delivered.

Option 2

Companies, trusts, partnerships & SMSFs

The same five steps, plus anti-money laundering checks in step 1 and an ATO online nomination in step 3. Companies using our ASIC service also complete the ASIC add-on.

Have these ready

  1. 1
    Who Each person acting for the entity, then MichaelTime About 5 minutes each

    ID and anti-money laundering checks, through Annature

    Every director, trustee or partner who deals with us completes the Annature ID check described in Option 1. If you’ve already done it for yourself, you don’t need to repeat it.

    On top of the ID checks, Michael completes the anti-money laundering checks the law requires for entities:

    • confirming the entity exists and that you can act for it, using the ASIC extract, trust deed, partnership agreement or minutes;
    • identifying the beneficial owners, the people who ultimately own or control 25% or more; and
    • screening names against sanctions and politically exposed persons lists.
  2. 2
    Who An authorised personTime About 15 minutes

    Complete the Client Intake Form, through Cone

    A director, trustee or partner completes our Client Intake Form, sent by email from Cone, our client portal. It collects the entity’s details and includes the tax agent nomination and client authority. Companies using our ASIC service add their director IDs here.

  3. 3
    Entities onlyWho You, then MichaelTime 10 minutes, once your myID is set up

    Nominate online, then we set you up and link the ATO

    The ATO requires every entity with an ABN, other than a sole trader, to confirm its tax agent online, whether or not it’s registered for GST. Michael can’t do this part for you.

    1. Set up a myID (Standard or Strong) and link it to the ABN in Relationship Authorisation Manager. You only do this once.
    2. Log in to Online services for business.
    3. Go to Profile → Agent details → Agent nominations → Add.
    4. Search for agent number 70473005 and select the agent shown. Its details are under Your tax agent below.
    5. Complete the declaration, select Submit, and send Michael the confirmation.

    Give Michael the entity’s TFN by phone, never by email. He then sets the entity up in our client portal and links the accounts you’ve authorised, such as income tax, activity statements (GST) and payroll. We never remove another agent unless you tell us to.

    The nomination expires after 28 days if we haven’t added you, so let Michael know straight away. Stuck? Call the ATO on 13 28 66, or follow the ATO’s nomination steps.

  4. 4
    Who MichaelTime 2 to 3 days

    ATO health check

    Before we quote, Michael reviews the entity’s ATO accounts, including outstanding returns and activity statements, balances and debts, payment plans and payroll reporting, so the proposal reflects the real position.

  5. 5
    Who Michael, then an authorised person

    Your proposal and engagement

    You receive a proposal with the quoted fee and our engagement terms. An authorised person accepts it online and Michael gets to work. Anything outside the quote is agreed before it starts. See our Terms & Conditions.

Add-on  ·  Companies using our ASIC service

ASIC: director IDs and registered agent

Only if Atramentum acts as your company’s ASIC registered agent (agent number 45024), including a company that is the trustee of a trust or SMSF. Director IDs are collected with your Client Intake Form, and the agent appointment happens once you accept our proposal. The ATO doesn’t need your director ID for tax.

  1. 1
    Companies onlyWho Each directorTime Under 5 minutes

    Each director gets a director ID

    Every director must have a director ID: a free, 15-digit number you keep for life. You must apply yourself; no one, including Michael, can apply for you. Apply online at abrs.gov.au with your myID (Standard or Strong), your TFN and two identity documents, or call 13 62 50.

  2. 2
    Companies onlyWho You

    Give Michael the director IDs and corporate key

    Add each director ID in your Client Intake Form, with the company’s 8-digit ASIC corporate key (it’s on your annual statement). Michael uses the key to link the company to our ASIC registered agent portal.

  3. 3
    Companies onlyWho Michael, then a director signs

    Appoint Atramentum and check the register

    Once you accept our proposal, Michael prepares the ASIC notice appointing Atramentum as your registered agent for a director to sign. ASIC then sends your company mail, including the annual statement, to us. Michael checks the directors, shareholders and addresses on the ASIC register and fixes anything out of date.

Changes ahead. Proposed laws would require companies to give ASIC each director’s ID when registering, appointing or changing directors, and new directors to give their ID to the company within 7 days. They are expected to start on 1 July 2027 if passed. Collecting director IDs now means you’re ready.

Who does what

TaskYouMichaelSupervising tax agent
Your day-to-day contact✓
1. Complete the Annature ID check✓
1. Review the ID check and complete anti-money laundering checks✓
2. Complete the Client Intake Form, including nomination and authority✓
3. Nominate online (entities with an ABN)✓
3. Set you up in our portal and link you to the ATO✓✓
4. ATO health check✓
5. Send the proposal; you accept✓✓
Get a director ID (ASIC add-on)✓
Prepare your return✓
Review, approve and lodge your return✓

How we protect you

We will

  • only collect ID through a secure Annature check that Michael sends you;
  • only send forms and documents through Annature and Cone;
  • keep a record of each check, not copies of your documents, securely for seven years; and
  • pause and ask more questions if anything doesn’t match.

We will never

  • ask you to email your ID, TFN or director ID;
  • ask for your myGov, myID, bank or email passwords;
  • tell you whether a security answer is right; or
  • change our bank details by email or text message.

We may ask you to verify again later, for example if your contact or bank details change, or an amendment would increase a refund. If we can’t verify identity, we can’t act, or keep acting, for you.

Common questions

Why does the ID check come before the quote?

The law requires us to verify you before we can access your ATO records or act for you. Doing it first means Michael can complete the ATO health check and quote on your real position, not a guess.

I was verified by my last accountant. Do I need to do this again?

Usually, yes. Every practice must verify its own clients. If another registered practitioner refers you to us, we may be able to rely on their written confirmation instead.

I don’t have a driver licence or passport.

Talk to Michael before you start. The Annature check uses a driver licence or passport, but there are other ways to verify you, such as a birth or citizenship certificate with a Medicare card or a recent ATO notice.

I’m a sole trader registered for GST. Do I need to nominate you online?

Not at the moment. Michael adds your activity statements when he links you. From 2027 the ATO is introducing an online approval step for individuals and sole traders, and we’ll guide you through it.

Does the ATO need my director ID?

No. Your director ID is for ASIC and company records, not your tax. We only ask for it if Atramentum is your company’s ASIC registered agent.

Someone else manages my affairs. Who gets verified?

Both of you. We verify the person acting for you and their authority, such as an enduring power of attorney.

What happens to my information?

It’s handled under our Privacy Policy. No computer program makes decisions about you, and every check result is reviewed by Michael. Our AI Policy explains how we use AI.

Your tax agent

Your registered tax agent: Abfabs Pty Ltd trading as Easy Tax Solutions

Agent number 70473005

How this works

Atramentum is not itself a registered tax agent. Easy Tax Solutions is responsible for the tax agent services provided to you.

Useful links

Questions? Call Michael on (08) 9200 3465 or email office@atramentum.com.au.

Procedure version 2.0, effective 27 October 2026. Rewritten as Atramentum’s five-step client onboarding procedure: Annature ID and anti-money laundering checks, Cone Client Intake Form (tax agent nomination and client authority), portal set-up and ATO linking, ATO health check, then proposal and engagement. Aligned with TPB Practice Note TPB(PN) 5/2022, the ATO’s client verification methods and client-to-agent linking, ABRS director ID requirements and ASIC registered agent rules. Replaces version 1.0 (original page). Owner: Michael Jones CA. Next review: October 2027.

Atramentum Accounting & Consulting Trust  |  ABN 88 787 654 524

Michael Jones CA  ·  CA ANZ Certificate of Public Practice holder  |  ASIC Agent

Tax agent services provided by Abfabs Pty Ltd trading as Easy Tax Solutions  |  Tax agent number 70473005

Supervising registered tax agent: Ann Gordon CA  |  Tax agent number 26065359

Established 2010  ·  PO Box 354, Claremont WA 6910  ·  atramentum.com.au

Liability limited by a scheme approved under Professional Standards Legislation.